Refunds and Returns Policy
Welcome to Zenithrolleraroma.com (the “Website”), operated by Kushagra LTD (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free returns and refunds process. Please read the following policy carefully to understand how returns and refunds are handled.
1. Eligibility
We accept returns for physical products purchased directly from our Website within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiation of Return
To initiate a return, please contact our customer support team at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email. Our customer support team will provide you with further instructions on how to proceed with your return.
3. Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Process
notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable amount of time.
5. Conditions of Refund
Refunds are issued based on the original form of payment. Please note that we reserve the right to refuse a refund if the returned items are damaged, used, or not in their original condition. In such cases, the items will be returned to you at your expense.
6. Non-Returnable Items
Certain items are non-returnable, including gift cards and downloadable software products.
7. Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
8. Contact Us
If you have any questions about our refunds and returns policy, please contact us at [email protected] or by mail at:
Kushagra LTD 201B, Compassvale Drive Sengkang, Singapore – 542201
9. Changes to This Policy
We reserve the right to modify or update this refunds and returns policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any changes.
Effective Date: 18th May 2024
By using our Website and purchasing our products, you agree to abide by the terms of this refunds and returns policy. If you do not agree with any aspect of this policy, please refrain from using our Website or making a purchase.